Policies

Welcome

Hello and welcome to my shop.

Many pieces are individually hand made by me or my mother, Chris in the Welsh mountains.

I love ceramics and I make things that appeal to me and to challenge me. I have this freedom because I don’t have to do it, rather I want to and I believe that this is reflected through my work. To me ceramics is like therapy. There’s nothing like seeing something being formed from what is essentially earth. It’s magical.

We also have a second part to our shop where we showcase our other crafts, including crocheted art and accessories, and my mother’s oil paintings.

More recently I have also started to sell crafting supplies to help others along their journey of discovery into the crafts.

As I am only one person and cannot physically make enough stock I have also moved into reselling jewellery to supplement my own handmade jewellery. Each item will specify if it is a Ty Siriol handmade item or not.

Payment

I accept payment by Paypal or credit cards via Paypal. (You do not need to sign up for a Paypal account to use a credit card via paypal!).
If paying through paypal shipment will be sent to your paypal address so please check that this is updated or email me on cath@tysiriol.com to deliver to an alternative address.

I also accept BACS transfer (bank transfer) and will then ship your order once payment has cleared.

Shipping

I aim to ship orders within 1-3 business days (not including holidays and weekends) of receiving payment. I will contact you to inform you that your order has been dispatched and by which postal carrier.

Within the UK items are sent via Royal Mail or Hermes.

International orders are shipped via ParcelForce. Please be aware that Airmail can take one week up to four weeks depending on where you are.
Please note that the buyers are responsible for any and all duties and customs charges that maybe incurred.

If you require recorded delivery please contact me as this will incur an additional fee. Shipping to other countries will vary in price from item to item. Please check the individual item for shipping fees.

-Combined Shipping-
Combined shipping is offered for multiple items only if payment is sent for all items in one transaction and it is feasible to do so.

Refunds and Exchanges

I hope that you are really pleased with your purchase. All items are carefully handmade, checked and carefully packed prior dispatch. However if you are not completely satisfied with your purchase I will offer a refund or exchange( if possible) if the item is unused and in new condition.

Please contact me within 14 days of receiving the goods and return the item within 21 days in its original packaging. Buyers are responsible for the return postage.

Please keep a record of delivery and I will issue the refund (minus postage) through PayPal once receiving the goods.

The only items I cannot accept as a return are special orders that have been made specifically for you.

Additional Policies and FAQs

All Ty Siriol designs are copyright of Cathy Powell Williams at Ty Siriol Ceramics & Crafts and may not be copied without written consent.

You are using products at your own risk. Ty Siriol Ceramics & Crafts will not be liable for damage or expense arising directly or indirectly as a consequence of use of the item.
Please note that items are not suitable for really young children as they are breakable.

Finally… please leave feedback so I can be sure you received your items!

If you have any questions, please feel free to contact me.

Many thanks, Cathy xx

Seller Information

Dr Catherine Powell Williams
Ty Siriol Ceramics & Crafts
2, Snowdrop Lane
Rogerstone
Newport
NP10 9JX
South Wales, United Kingdom

Cath@tysiriol.com
Unique tax payer’s reference for HMRC – 85644 72315

Third party disclosures

This blog is a personal blog written and edited by me. This blog accepts forms of cash advertising, sponsorship, paid insertions or other forms of compensation.

This blog abides by word of mouth marketing standards. We believe in honesty of relationship, opinion and identity. The compensation received may influence the advertising content, topics or posts made in this blog. That content, advertising space or post will be clearly identified as paid or sponsored content.

The owner(s) of this blog is compensated to provide opinion on products, services, websites and various other topics. Even though the owner(s) of this blog receives compensation for our posts or advertisements, we always give our honest opinions, findings, beliefs, or experiences on those topics or products. The views and opinions expressed on this blog are purely the bloggers’ own. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer, provider or party in question.

This blog does contain content which might present a conflict of interest. This content will always be identified.

Privacy Policy for tysiriol.com

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at tysiriolceramics@gmail.com.

At tysiriol.com, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information is received and collected by tysiriol.com and how it is used.

Log Files

Like many other Web sites, tysiriol.com makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons

tysiriol.com does not use cookies.

DoubleClick DART Cookie

.:: Google, as a third party vendor, uses cookies to serve ads on tysiriol.com.
.:: Google’s use of the DART cookie enables it to serve ads to users based on their visit to tysiriol.com and other sites on the Internet.
.:: Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL –http://www.google.com/privacy_ads.html

Some of our advertising partners may use cookies and web beacons on our site.

These third-party ad servers or ad networks use technology to the advertisements and links that appear on tysiriol.com send directly to your browsers. They automatically receive your IP address when this occurs. Other technologies ( such as cookies, JavaScript, or Web Beacons ) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.

Tysiriol.com has no access to or control over these cookies that are used by third-party advertisers.

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. tysiriol.com’s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

You can opt out of all communication with tysiriol.com simply by leaving this page.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

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