Hello and welcome to my shop.
Many pieces are individually hand made by me or my mother, Chris in the Welsh mountains.
I love ceramics and I make things that appeal to me and to challenge me. I have this freedom because I don’t have to do it, rather I want to and I believe that this is reflected through my work. To me ceramics is like therapy. There’s nothing like seeing something being formed from what is essentially earth. It’s magical.
We also have a second part to our shop where we showcase our other crafts, including crocheted art and accessories, and my mother’s oil paintings.
More recently I have also started to sell crafting supplies to help others along their journey of discovery into the crafts.
As I am only one person and cannot physically make enough stock I have also moved into reselling jewellery to supplement my own handmade jewellery. Each item will specify if it is a Ty Siriol handmade item or not.
I accept payment by Paypal or credit cards via Paypal. (You do not need to sign up for a Paypal account to use a credit card via paypal!).
If paying through paypal shipment will be sent to your paypal address so please check that this is updated or email me on firstname.lastname@example.org to deliver to an alternative address.
I also accept BACS transfer (bank transfer) and will then ship your order once payment has cleared.
I aim to ship orders within 1-3 business days (not including holidays and weekends) of receiving payment. I will contact you to inform you that your order has been dispatched and by which postal carrier.
Within the UK items are sent via Royal Mail or Hermes.
International orders are shipped via ParcelForce. Please be aware that Airmail can take one week up to four weeks depending on where you are.
Please note that the buyers are responsible for any and all duties and customs charges that maybe incurred.
If you require recorded delivery please contact me as this will incur an additional fee. Shipping to other countries will vary in price from item to item. Please check the individual item for shipping fees.
Combined shipping is offered for multiple items only if payment is sent for all items in one transaction and it is feasible to do so.
Refunds and Exchanges
I hope that you are really pleased with your purchase. All items are carefully handmade, checked and carefully packed prior dispatch. However if you are not completely satisfied with your purchase I will offer a refund or exchange( if possible) if the item is unused and in new condition.
Please contact me within 14 days of receiving the goods and return the item within 21 days in its original packaging. Buyers are responsible for the return postage.
Please keep a record of delivery and I will issue the refund (minus postage) through PayPal once receiving the goods.
The only items I cannot accept as a return are special orders that have been made specifically for you.
Additional Policies and FAQs
All Ty Siriol designs are copyright of Cathy Powell Williams at Ty Siriol Ceramics & Crafts and may not be copied without written consent.
You are using products at your own risk. Ty Siriol Ceramics & Crafts will not be liable for damage or expense arising directly or indirectly as a consequence of use of the item.
Please note that items are not suitable for really young children as they are breakable.
Finally… please leave feedback so I can be sure you received your items!
If you have any questions, please feel free to contact me.
Many thanks, Cathy xx
Dr Catherine Powell Williams
Ty Siriol Ceramics & Crafts
2, Snowdrop Lane
South Wales, United Kingdom
Unique tax payer’s reference for HMRC – 85644 72315
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